FAQs

Pre-order and made-to-order pieces ship in 12–15 working days. Ready-to-wear pieces in stock ship in 5–7 working days. You will receive tracking as soon as your parcel leaves us.

Yes — we ship worldwide. International orders are sent by courier with tracking. All shipping and handling costs are paid by the customer and are calculated at checkout.

Please read the size guide carefully before ordering — our pieces are true to size and measurements are listed in inches. If you are between sizes or want a specific length, message us on WhatsApp before you place the order.

On most styles, yes. Lengths and colours can be customised based on your preferences. Contact us on WhatsApp or Instagram DM with your order number and we will confirm before cutting.

We have a strict no refund, no exchange policy. Because every outfit is made to order, we cannot accept returns based on preference. An exchange will only be arranged in the unlikely event that we sent you a defective or incorrect item, and only if the piece is unused and undamaged. Claims must be made within 2 days of delivery.

We do not offer order cancellation once an order has been confirmed, as cutting and stitching begins immediately.

You can pay by bank transfer, Easypaisa or JazzCash — the account details appear at checkout — or by card if card payments are enabled for your region. For bank transfers, please share your payment screenshot on WhatsApp with your order number.

We offer the best colour match we can to the pieces shown. However, colours may differ slightly due to fabric dyes, weather at the time of dyeing, lighting during photography, and the colour settings of your screen.

We are an online-first brand. For fittings, shade cards or to see fabric in person, message us on WhatsApp and we will help.